Shop Policies

Welcome to our online store! We're so glad you've chosen to shop with us. To ensure a smooth and pleasant shopping experience, we’ve outlined our shop policies below. If you have any questions, please don’t hesitate to reach out. We're here to help!

1. Order Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and holidays). Please note that during peak seasons or promotional events, processing times may be slightly longer. Once your order is shipped, you will receive a tracking number to monitor your package's journey.

2. Shipping Information

• Domestic Shipping: We offer standard, expedited, and priority shipping options for domestic orders. Shipping rates are calculated at checkout based on your location and the weight of the items.

• International Shipping: We also ship internationally. Please be aware that international shipping times and costs may vary based on your country, and additional customs fees may apply.

• Shipping Delays: While we strive to ensure timely delivery, once your order has been shipped, we are not responsible for delays caused by the carrier or customs.

3. Returns & Exchanges

We want you to love what you ordered! However, if for any reason you're not completely satisfied, we offer the following return and exchange policy:

• Returns: You may return most items within 30 days of delivery for a full refund or store credit, provided the items are unused, unwashed, and in their original packaging.

• Exchanges: If you wish to exchange an item for a different size or color, we will process that for you as long as the item meets our return criteria.

• Non-Returnable Items: Some items are final sale and cannot be returned or exchanged. These may include, but are not limited to, custom or personalized items, intimate apparel, and gift cards.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for returns.

• Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow up to 5 business days for the refund to appear on your account.

4. Damaged or Defective Items

We take great care in packaging and shipping your items to ensure they arrive in perfect condition. However, if your order arrives damaged or defective, please contact us within 7 days of receipt. We will provide a full refund or send a replacement, at your discretion. Please include photos of the damaged item(s) and packaging when contacting us to expedite the process.

5. Cancellations

We aim to ship your orders as quickly as possible, but if you need to cancel or modify your order, please contact us within 24 hours of purchase. After this time, we may not be able to accommodate changes, as your order may have already been processed for shipment.

6. Privacy & Security

Your privacy and security are important to us. We use secure encryption methods to process payments and protect your personal information. Your details will never be shared with third parties, except as necessary to complete your order (e.g., shipping carriers).

7. Contact Information

If you have any questions or concerns, please feel free to reach out to us via the contact form on our website or email us directly at [your email address]. We will do our best to respond within 1-2 business days.

8. Terms of Service

By shopping with us, you agree to our terms and conditions, as well as the policies outlined on this page. We reserve the right to update or change these policies at any time, so please check back periodically for updates.

Thank you for shopping with us! We appreciate your support and look forward to serving you again soon!